What we do

We provide a wide range of home care assistance from 30 minutes to 24 hours, 365 days a year. The main objective of home care assistance is to maintain a person’s independence as much as possible, for as long as possible. Differing options of support can be selected and includes: washing; dressing; bathing; showers; bed care; toileting; continence care; light housework; meal preparation; administration of medications including oxygen/gas therapies and PEG feeds; support with shopping; accompanying to appointments; and respite care for families or their carer.

Read about Tommy’s experience with Choice Care here

How we do it

We have a wealth of experience, backed up by qualifications, and have successful working links with other organisations. We have worked alongside organisations such as East Lancashire Hospice, the Stroke Association, Dementia UK, Parkinson’s UK and the MS Society. These organisations have trained many of our staff and we regularly access their resources. All of our staff are vetted and trained and gain formal qualifications in home care assistance. Training and support is an important ongoing process and many of our staff are trained by external organisations.

Watch Alisha’s video as she talks about working as a carer with Choice Care here

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Our Services

General Care

Often, many people don't need complex support but rather just help with getting up and ready for the day. We successfully help them do this. At the other end of the spectrum, some people have a range of health related matters which have an adverse effect on a persons capability to manage themselves day-to-day, so may need more complex and coordinated home care assistance. Our focus is on meeting the needs of the person themselves and their families


Dementia is a collective term encompassing conditions like vascular dementia, lewy bodies dementia and the most common form, Alzheimer's. Even though the understanding of this disease is improving, as are interventions with medications and treatments, the disease still presents many challenges.

A good diet, exercise and mental stimulation, hand-in-hand with routine, have all been shown to benefit the lives of those with the disease and those supporting them, promoting stability. Consistent and regular care professionals are a high priority, so when we allocate a dementia trained carer to a person with a dementia, it is done with a view to promoting routine and stability. That consistency lends itself to early identification of changes which can then be acted upon.

End of Life

Providing supporting and sensitive care to the person and their families is essential. We work with East Lancashire Hospice, McMillan and Marie Currie Nurses, GP's and other health professionals to help ensure that both palliative and end of life care is provided in the most sensitive and considered way possible.

All service users with a life limiting conditions are offered an opportunity to develop an advanced care plan. Advance care planning is a voluntary process of discussion about future care between an individual and their care providers in anticipation of a time when the individual may not be able to make their own choices known. If the individual wishes, their family and friends may be included in the process.

Hospital Discharge

After a hospital stay, a person may need a little help to get back into managing themselves on a daily basis, or need someone to coordinate that discharge and care. This aids recovery and helps reduce the risk of readmission. We are regularly asked by relatives to coordinate the discharge, as often family live a distance away or cannot physically be there when they would like to be.

Review and Monitoring

A package of care is often not needed and many family members ask us to visit their relative once of twice a week to make sure that they are well. We can also do the things a relative would do but can't because they cannot physically be there at that time. We are available for arranging shopping, house cleaning, coordinating chemists, doctors or hospital appointments. We are sometimes asked simply to observe and 'keep a check' on a person and to report back to a family member periodically about that person. This is to ensure that any presenting issues are being tended to and not left to get worse. Simply knowing that a loved one is not being left alone can alleviate the stresses for family members.

Holiday Cover

Here we provide short term cover when a persons own personal carer is on holiday or absent due to sickness. The advantage is that you know you have the same carers coming in that understands the needs of the person receiving the care.

Holidays for people needing care can be difficult to arrange, so we can also provide a carer to accompany a person to assist with any care so allow the family to enjoy their holiday time together.

Advanced Care Planning

All service users with a life limiting condition are offered an opportunity to develop an advanced care plan. Whilst they are mostly associated with end of life care, advanced care plans are put in place in many other circumstances unrelated to direct end of life care.

Advanced care planning is a voluntary process of discussion about future care between an individual and their care providers. This is in anticipation of a time when any deterioration in the individual’s condition affects their ability to make decisions or communicate their wishes to others.

How we’ve helped real people

Here are three real-life cases that illustrate the kind of home care assistance work we do and how we respond to any requirements.

Suzanne – A Working Mum

Many people have busy lives and a packed-up schedule. This is made even more difficult when you have to care for a relative throughout the day and night. You might…

Elizabeth – Dementia

We specialise in Dementia Care. When we allocate a dementia trained carer to a person with a dementia, it is done with a view to promoting routine and stability. That consistency…

Linda – End of Life

If you’re thinking of End of Life care, read our end of life care example. We offer a caring, professional quality care service, with compassionate, well-trained staff. Here is Linda’s story:…

Confidentiality & Safeguarding with our Home Care Assistance

Safeguarding means protecting people’s health, wellbeing and human rights, which enables them to live free from harm, abuse and neglect. It is fundamental to creating high-quality health, social care and home care assistance. All our staff are trained in safeguarding, how to identify potential abuse and what to do about it.

The Data Protection Act 1998 gives individuals the right to access information held about them by any organisation. The Act governs how organisations can use personal information held, including how they acquire, share, store and dispose of any information.

Confidentiality is part of this Act. Confidentiality is about protecting privacy. This means any information in either manual, verbal or electronic form will be kept confidential. However, staff may be required to disclose something if they feel that an individual’s safety is at risk. All staff members will come across confidential information during the course of daily working practice, and we have a responsibility to respect and protect the confidentiality of the individual and not disclose any information. This includes, but is not limited to, any member of staff or treatment the Service User maybe receiving.

For a copy of our Safeguarding or Confidentiality Policy please contact us and we will be happy to send you a copy.

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